FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover and PayPal accounts.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account. If you already have a PayPal account you may use it or you may set one up as you check out.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

When will I receive my order?

Your order will go out the door within 48 hours and will be shipped by the US Postal Service, which should take 3-7 days. If you would like your order sooner, please call or email and we will make arrangements to have it expedited. If you prefer a different carrier, let us know that too.

What does it cost to ship my order?

We have a flat rate of $10 per order within the US through USPS. So buy as much as you want -- you won’t pay any more for shipping!

Do you ship outside the US?

Yes, we ship to the following countries:



Rates are as follows:

  • up to $100 = $45.00;
  • $100.01 to $500.00 = $62.00;
  • over $500 free shipping.
How do I track my order?

You will receive a tracking number and can check on line with USPS.

Do I pay sales tax?

Only if we are shipping to a Maryland or Washington, DC address, which will be taxed at the current rate. Everywhere else is tax-free.

What is your return policy?

Our first priority is that you are happy with your purchase. Please let us know if you prefer an exchange and we will work with you on color or size.

If you prefer a refund, we will issue you a full credit (less the shipping cost), as long as it is returned within 10 business days from the date of receipt. After 10 days and before 30 days, a store credit will be issued. After 30 days, we cannot issue any refunds or credits.

Important! Please Note for Returns: All merchandise must be unused and the tags must be attached. Enclose your packing list and state the reason for your return on the packing list. Your credit will be issued back through your original method of payment.

Please ship returns to:

Kashmir Imports
830 Aliceanna Street
Baltimore, Maryland 21202
410-209-2700

Email: kashmirimports@comcast.net

Note: Refunds are only available for merchandise purchased through our website. Returns for purchases made directly from our stores will be in the form of a store credit if returned within 15 days of purchase.